Modernizing Jack in the Box’s Digital Ecosystem

Navalia partnered with Jack in the Box Inc. and its affiliates to create a new digital platform aimed at driving digital growth.

Both iOS and Android applications were developed using a modern technology stack, leading to significant improvements in application performance, user interface/user experience (UI/UX) responsiveness, and overall robustness and maintainability. These enhancements resulted in a more seamless and efficient ordering process, which in turn increased customer satisfaction and engagement.

Additionally, this initiative improved the developer experience by utilizing a unified codebase supported by automated Continuous Integration/Continuous Delivery (CI/CD) pipelines. By leveraging the platform engineering capabilities developed by the teams at Navalia and Jack in the Box, digital delivery teams were able to expedite service onboarding and promotions across various environments, reducing deployment times to just minutes. Moreover, the platform’s compliance with security and infrastructure team guidelines encouraged better collaboration among teams and ensured regulatory compliance.

Navalia has played a critical role in Jack in the Box’s tech transformation.

Navalia has recently been awarded the inaugural Out of the Box Brands Technology Transformation Partner Award. The team has consistently demonstrated its reliability as a partner in our technology transformation efforts and will remain a crucial contributor to our digital ecosystem. Doug Cook, Senior VP and Chief Technology Officer at Jack in the Box and Del Taco

Working in seamless collaboration with Jack in the Box’s Product and Engineering teams, Navalia has partnered with us to build new and differentiating technology energizing our digital business and contributing to its growth. We now have an even stronger foundation to optimize the guest experience and iterate quickly, fueling innovation. Our guests’ primary value is saving time and money. Jack’s new apps enable our guests to order their favorite Jack in the Box items in about half the time it took on previous apps delivering measurable value to our customers and our business. Navalia is more than a vendor/partner, they are part of our team. Not only are they excellent technologists, but they also care about our people and contribute to our culture Jon Dorch, VP Technology Product Management at Jack in the Box and Del Taco

At Jack in the Box we understand teamwork is the secret sauce to our success, so we carefully select technology partners who value real collaboration. Navalia consistently collaborates with us to deliver desired business outcomes along our digital journey. Just as importantly, they have promoted an environment where knowledge is shared and collective accomplishments are celebrated. By leveraging modern software engineering approaches Navalia helped us achieve our ambition of providing a sleek, fast and reliable digital guest experience that is ready for growth. It is rare to find a partner that brings first-class technical expertise, outcome orientation, sense of ownership and an adaptable mindset. Navalia does just that and we look forward to continuing to achieve many more great things together. Brandon Burk, VP Software Architecture & Engineering at Jack in the Box and Del Taco

Collaboration & Agility

Vision

Jack in the Box’s Digital Product and IT leadership produced a clear vision of the desired customer experience through a product roadmap consisting of internal releases. Navalia team members led the delivery planning process as well as consulting on architecture decisions to support future growth and development. Jack in the Box and Navalia’s shared commitment to Agility also inspired the vision for the development team’s experience during delivery. The digital team delivered an initial end to end experience within the first of four internal releases in accordance to the roadmap followed by consistent delivery against plan. Jack in the Box released the iOS version followed by the Android version based on app populations.

Competence

Jack in the Box and Navalia assembled a seamless team of skilled leaders, designers, analysts and engineers grounded in Agility. Challenges to the project were met with curiosity and creative problem solving. Grounded in the inherent accountability of experience and competence each team member was able to pursue the optimal solution for any issue knowing they will have full support of leadership across Jack in the Box and Navalia.

Transparency

Jack in the Box and Navalia created a culture of predictable delivery with full transparency in a complex project. Any team members or stakeholder had an open invitation to inquire about the work undertaken. Executive updates included frank risk analysis which minimized surprises along the way. Bi-weekly sprint showcases featuring working software inspired trust with project sponsors early in the project. Reporting needs were rightsized throughout the project to meet the needs of stakeholders and remove redundant tasks from team members.

Collaboration & Trust

Jack in the Box and Navalia have developed seamless teams which include other providers and partners based on collaboration and earned trust. Navalia continues to work with Jack in the Box supporting new app features as well as other projects within Jack in the Box’s digital ecosystem.